Sunday, May 1, 2016, 11:44PM by Beth Crosby under Professional Pet Sitters
Many people tell us that we must have a great job just playing with dogs and cats all day. It is a great job, but the responsibility goes far beyond play.
First, a potential pet sitter considers the time and money required to establish the business. In addition to the time spent with the pets, we add travel time, training, scheduling, accounting and marketing. Initially, the pet sitter or team of pet sitters manage the visits and the office. On-line software and mobile phones make the tasks easier, but we quickly realize that we are doing more than walking dogs. After we pet sit, we manage the office, scheduling and sitters. Pet sitting is a full-time job!
We love what we have chosen to do! But as we add sitters to our team, we know that pet sitting is not a job for everyone. After we have gotten business licenses, filed with the Secretary of State, participated in training, first aid certification, gotten insurance and found an accountant and attorney, we must screen potential pet sitters to join our team to provide our clients with the absolute best care for their pets and their homes. Each sitter submits to a thorough background check and must go through an orientation to understand the exceptional level of care that is provided to each and every client.
Recently we shared a post on our Facebook page about our association with Pet Sitters International. This is a link to an article that the international professional educational program posted. In addition to spending weekends, holidays and vacations with your furry family members, we stay current on trends, pet training techniques, foster opportunities and local events. We strive to be your resource for your pet's care.
Most people say they love animals and we do – big or small we love them all. But we go beyond having an interest in pets. We do the work to provide superior pet sitting with reliable pet sitters and maintain a professional business that you can trust for years to come.
Tuesday, April 12, 2016, 5:33PM by Beth Crosby under Pet Health
Health insurance is a hot topic these days, and pet insurance is another option to consider. Would you be able to do more for your pets in an emergency if you had insurance? Perhaps, but not necessarily.
Three websites have released their 2016 top pet insurance providers, and all three agree that Healthy Paws offers the best return on your premiums, followed by PetPlan.
Consumers Advocate, the Canine Journal, and LovePets.com compared several insurance plans and provided readers limitations and exclusions to consider.
Consumer Reports recommends that you compare what you pay in premiums and deductibles to the payout or reimbursement. Read sample policies, including the terms and conditions. Be aware of limitations, cost sharing, and service fees. Also, look for a percentage reimbursement as opposed to a judgment of what is "reasonable".
If you need the confidence that your pet has at least some coverage or you own a breed prone to cancer, hip dysplasia or other illness, you might consider pet insurance. You might also consider a high deductible if you want insurance only for catastrophic coverage.
What should you consider when comparing pet insurance policies?
Are you looking for a wellness policy or help in the case of an unexpected accident or illness?
- Does the policy include annual caps, lifetime caps, or per incident/condition caps? Some policies pay no more than $1,500 for surgery. Read the fine print. The large print touts benefits, but the fine print tells what is excluded.
- Are deductibles annual or per condition? Lower per condition deductibles can be good for chronic health issues.
- Does the company offer mobile applications or require claim forms?
- What are the restrictions and exclusions on coverage? Most policies limit pre-existing conditions, and some limit hereditary or congenital conditions, such as hip dysplasia. Others deny certain breeds, while no policies accept bills from all veterinarians. Some accept only certain veterinary practices. Look for a list of limitations and exclusions.
- What charges are reimbursed and how quickly are they paid?
- How long has the company been in business?
- How are premiums determined and when do they rise? Do diagnoses result in higher premiums at renewal?
- What do reviews reveal about the company and policy you selected? Check customer satisfaction ratings, as well as talking with your vet or pet sitter about their experiences with specific companies. Veterinarians generally are not involved in insurance reimbursement, but clients will tell them of good and bad experiences.
Be aware of dual coverage
Sometimes you can get plans from your veterinarian that offer a better coverage than insurance, such as puppy plans that include wellness vaccines and spaying or neutering.
Some policies offer riders for wellness care that generally do not compensate the cost.
Know the difference in wellness plans and insurance plans
Banfield offers an "Optimum Wellness Plan" that offers vaccines and discounted services and products. But this is not an insurance policy, and the monthly payment program might leave a remaining balance for services provided with early termination. An example of this would be terminating coverage on a pet that moved to an area that doesn't have a Banfield clinic nearby.
The North American Pet Health Insurance Association represents this growing segment of pet owners' spending, so be aware that insurance for your pets is financed like human health insurance. Insurance companies charge more than they pay out.
Sometimes, pet health insurance makes sense monetarily, while other times it pays off in peace of mind. The financial cost might not be worth the benefit. So do your homework before deciding whether pet insurance is a good fit for you and your pet.
Monday, March 14, 2016, 12:54PM by Beth Crosby under Cat Care
Cats are independent beings. They interact with us on their own terms, but like independent older people, they need someone to check on them. Here are some reasons cats need daily visits.
1. Cats hide and can get hurt. The term “curiosity killed the cat” may be extreme however cats can find themselves in very dangerous situations. We don't know how he did it, but one of the cats we care for found himself trapped inside a shower stall! Because we were visiting every day, he was “rescued” fairly quickly but had no access to food/water or a litter box. Fortunately, he was fine but was definitely terrified and very happy to get out when we arrived.
2. Animals instinctively hide illness to remain predators instead of prey. When cats are sick enough to show it, they decline quickly. As Professional Pet Sitters, we are familiar with kitty behavior and more specifically, the behavior of our clients' cats. We notice when things are not quite right and can alert our client and know when to take a pet to vet. We ask our clients to sign a release form allowing us to bring their pets to the vet in case of an emergency and ask that they advise their vet that their Pet Sitter has permission to bring pet and that they will cover costs. We have seen medical emergencies such as a deadly urinary tract blockage that required immediate veterinary care.
3. Some cats refuse to use a soiled litter box. Some want daily scooping, some want more! Automatic litter box cleaners scare some cats, so they avoid the litter box. When we care for kitties, we clean the boxes every visit – even if there are multiple visits daily.
4. Pet Sitters love pets! They will play with your cats and help them exercise. As Professional Pet Sitters, we know how important playtime is to keep pets happy and healthy.
5. Well-meaning friends sometimes forget, but as Professional Pet Sitters, we will confirm your request for visits before you leave and send updates after every visit so you know how your kitty is doing while you are away. We also can ensure that, if required, your cat receives medications in the right dosage and at the right times.
6. Daily Pet Sitter visits ensure you know of interruptions in heat, air conditioning or loss of electricity that can affect your cat. We also can bring in mail, packages and newspapers, leave lights on or off and provide a sense of security for you home while you are away.
7. If you set out a few days' food, we find that sometimes one cat eats all of the food and other cat(s) gets minimal or no food. Auto-feeders can malfunction, or the battery dies, and cats are left with no food.
8. Cats will gnaw on plants and strings. A pet sitter will notice if the cat exhibits signs of eating a poisonous plant or swallowing a string.
9. What if you are delayed and the cat is left alone longer than you planned? If your travel plans change for any reason, we will continue caring for your pets as long as you need us so that there is no interruption in their routine.
10. Cats like to control their interaction with humans, but they do need interaction, if only for fresh food and water. Cats can become anxious when left on their own for long periods of time and feel better with a reassuring human's visit.
11. Pet Sitters clean up and note vomit. If your cat vomits near the food or water bowls, they often avoid the mess. So your cat may not eat or drink for the duration of your absence.
But you'll never even see my cat.
Some pet owners tell us we'll never see their cat, but we check on your cat and observe food and litter use noting any inconsistencies or changes in patterns.
My cat doesn't like strangers.
If you are going to be gone for more than a day or two, it's good practice to have your Pet Sitter visit for a few short stints before a longer departure so that the cat is familiar with the sitter and isn't so stressed by your absence. We also find that after a couple of visits, many cats who are usually shy actually come out and spend time with their Pet Sitter for cuddles, playtime and treats.
Daily visits are as important to your cats as eating and using the litter box!
Monday, February 15, 2016, 2:43PM by Beth Crosby under Pet Health
February is Dental Health month, perhaps because oral hygiene has a direct correlation to heart health.
Dental care is important for dogs, cats, and rabbits. The bacteria attacking your pet's teeth and gums can enter the blood stream and damage internal organs, causing pain and illness.
Rabbits can develop several dental issues, and many are related to diet. They need more fresh greens and hay than pellets to maintain the natural growth and wearing of their teeth. Dog and cat diets are addressed below.
Canine and feline owners know to brush their furry kids' teeth at least weekly, but few of us do. Outside of looking for dark tartar on your pets' teeth, how do you know if they need more invasive treatment? The American Veterinary Dental College (AVDC) reports that the majority of dogs and cats show evidence of periodontal disease by age 3.
What are the symptoms of dental disease?
Dr Lori Hoe of Main Street Veterinary Hospital in Cornelius tells us that animals show signs of dental distress, even if they try to hide it. Most of us know that bad breath, swollen or bleeding gums, loose teeth or finicky eating suggest dental disease. Dr. Hoe says other dental signs include:
1. Swollen face, especially under eyes, which could be the tooth root abscessing
2. Tilting the head to chew
3. "Just 'not acting right'" in general, especially in cats. Cats can have painful resorbtive lesions and might act just a little off, hide, eat less, or even show no signs at all. These lesions begin on the outside of the tooth and look like a thinning of the tooth's enamel but eventually reveal the sensitive dentin inside the tooth before being resorbed into the gum completely.
When do you start caring for pets' teeth?
As with any training, the earlier you start, the better your pet will respond. Rub your puppy's and kitten's gums with your bare finger. Dr. Hoe provides this short guide on how to get started brushing your pet's teeth.
Brush your pet's teeth daily using a toothbrush designed for pets. A flavored pet toothpaste will enhance the experience for your pet. Use only a toothpaste made specifically for pets. Human toothpaste can upset a pet's stomach. When you've finished brushing, reward the pet with something they enjoy such as playing fetch or chasing a laser light.
In addition to brushing, examine your pet's mouth daily. Keep a journal and record any changes you see with the date and description. Look for color changes, fractures, breaks, and changes to the gums or throat tissue. Any of these is reason to visit the vet.
Your veterinarian will look at your pet's teeth and gums during every annual visit. Dr. Hoe says the majority of the pets they see over about 5 years old have some degree of dental disease. To get a thorough dental exam, your pet will need to be sedated and put under general anesthesia for the vet to examine each tooth, X-ray as needed and scale and polish teeth, as our dentists do. Anesthesia is based on weight and is much safer than even in recent years. The benefits of good oral hygiene far outweigh the risks of anesthesia.
Do any dental cleaning products work?
Besides brushing regularly, Dr. Hoe recommends using a water additive like "Healthy Mouth". She also recommends dental diets such as Hill's TD or Royal Canin Dental Diet as well as chews designed to clean teeth. Of course, always check with your pet's veterinarian before changing its diet.
Now is the time to get started!
Annual dental screenings are a must, and routine dental cleanings and X-rays are important as the pet ages. Many veterinary clinics offer dental care discounts in February. Main Street Veterinary Hospital has a February dental promotion offering 5% off of any dental service or product.
You can also begin brushing your pets' teeth today and inquire about a dental check-up any time of the year. If you love your pets, take care of their teeth!
Wednesday, February 3, 2016, 5:01PM by Beth Crosby under Pet Bowl Slime
Have you noticed the bacteria growing in your pets' food and water bowls?
You won't, because the naked eye fails to see the disease-causing elements growing in the water and food bowls your pets visit many times daily. So when pink slime or biofilm appears, the population of gross things growing in the bowl is like dollars in a bank vault!
Your pets might be trying to tell you the water is not only stale, but teeming with bacteria, fungus and yeast. We think that our pets came from the wild and can tolerate the bacteria and germs that undomesticated animals can, but we give our dogs and cats immunizations, more regular diets, and the comforts of our homes. Our furry friends will still go out and nibble questionable finds and drink from puddles. So we must consider their food and water dishes and wash bowls daily to keep our pets healthy. The unseen nasties growing in their bowls can contribute to infections of the urinary tract, ear, and bladder.
If your pets are drinking or eating less than usual or seem dehydrated, you might need to empty the bowls and clean them well. Pink slime develops from fatty acids in food and soapy residue, so be sure to wash bowls daily and rinse well. If your water is chlorinated, the chlorine dissipates as the water sits, losing its effectiveness against unhealthy germs. Pets need fresh water daily, and the bowls need to be cleaned daily.
Cleaning is simple enough. Simply wash both food and water bowls with a clean brush or non-abrasive cleaning agent, such as baking soda or salt, and develop a daily cleaning schedule. The dishwasher's sanitizing cycle is also effective in killing the airborne bacteria that grow in warm, still water. (If this is too much to start right away, strive for daily cleaning and if you miss a day, be sure to clean them the next day!) Let one person take responsibility for regular cleaning, so that no confusion arises in whose day it is to clean the bowls.
Bacteria form colonies called biofilm that adhere to the surfaces of pet bowls. The plaque that forms on our teeth is a biofilm. This goo, which can include pink slime, can include living and dead microorganisms, yeast, and fungi. This biofilm must be broken down before the bowl can be cleaned with soapy water. That is why salt or baking soda is a good option before cleaning with soapy water.
The bacteria known as pink slime, or Serratia Marcescens, is especially prevalent in PVC plastics, so consider introducing stainless or ceramic bowls. These surfaces are less likely to scratch, so algae don't have a cozy place to grow uninterrupted.
So if you love your pets and care for them, take a moment to wash their dishes daily. Would you use the same fork for more than one meal without washing it? The pets don't think so!
Monday, February 2, 2015, 5:14PM by Pat Blaney
With an estimated $58 billion in sales expected in 2014 for pet care and products, pet owners find so many choices. Just take a walk through a pet supply store and you will find aisles full of foods, treats, toys and equipment meant to show your pet just how much you care about them!
In my experience, many of these things don’t necessarily offer a sure-fire solution and not every product works for every pet every time. If they did, there would not be as many choices as there are. Working with our clients’ pets and having my own has given me the opportunity to try many products. Here are a few that I think actually work.
One of the challenges when it comes to walking dogs is pulling. Whether it is a 15 pound terrier or a 95 pound lab, a pulling dog can make a walk an unenjoyable experience – not to mention be a safety concern. This product reduces pulling and is escape proof. We use this and recommend it to our clients with excellent results. (harnesslead.com)
Walk Your Dog With Love Harness
With a 100% money back guarantee, you can’t go wrong with this product. It is a no choke, no pull, easy on harness that works. (walkyourdogwithlove.com)
Fizzion Pet Stain & Odor Remover
Let’s face it. Pets have accidents. This economical, oxygen-based cleaner cleans pet stains, removes odors, is non-toxic and safe to use. (fizzionclean.com)
Dura Scoop Original Cat Litter Scoop
I believe this is the best cat litter scoop available. Its metal design and comfortable handle make it easy to use and it will not bend or break. (durascoop.com)
 American Pet Products Association
Sunday, November 9, 2014, 2:46PM by Pat Blaney
“My mother has Alzheimer’s and we just moved her into assisted living.” “My brother was just diagnosed with cancer.” “My husband and I are getting a divorce.” These are some of the things I hear from my clients. You may assume that I hear these things because I am a counselor or chaplain. No. I hear these things because I am a pet sitter.
Because my role consists of caring for a furry family member, I have the honor of being a part of my clients’ lives. I let them know when their pet is not feeling well or if their behavior seems unusual. I alert them to things about their pet that could indicate a medical condition. I take out the trash and water the plants. I bring in the mail and newspapers. I take the chicken out of the freezer and run to the pet store to pick up dog food. I hurry to a client’s house because she has locked herself out and I am the only other person that has a key. I see my role as part of the village that it takes to have and care for a pet and sometimes that finds me assisting my clients at the most difficult times. I send sympathy cards, give encouraging words, leave flowers or treats for human and pet.
When asked, I provide advice on the best pet toys or food or the best vet in town. Because I live in an area that sees many new residents from other parts of the country, I recommend the best hairdresser, doctor, dentist, accountant and carpet cleaner. I know how helpful that is because when I moved to the area more than eight years ago, I had no idea about any of those things. I find it nice to get a recommendation.
Most of my clients do not really know all that it takes for me to be a good pet sitter. They know I love their pet and see how their pet responds to me. They know that the people who I have on my team are cheerful, reliable and care for their pets as if they were their own. I don’t think they know how much I spend on liability insurance or workman’s comp insurance or the fees that I pay my state to be in business. They are not aware of what it takes for me to keep track of my accounting records or to stay on top of scheduling last minute requests for service or cancellations. They probably have no idea about how long it took for me to decide that I needed to raise my rates because I was worried that they might discontinue service. They don’t know all the steps that I take in order to assure that the individual I hire to join my team will be responsible, reliable, kind, dependable and detail-oriented. I don’t think they know how many hours I work every single day to make sure that every single pet gets the individualized care that is needed – how Dixie can’t eat Scout’s food because she is allergic, that Nelly must have her medication at a certain time of day or that Maggie will not eat her food directly from the fridge – it must be warmed for exactly 12 seconds in the microwave.
No, they may not know those things. What they do know is that they can count on me to be there for them and that when they bring me a little further into their lives, they can trust that I take that confidence seriously.
I sometimes question if I really do make a difference in the lives of my clients. Today I got the following email:
You are priceless, and I would spend my last dollar to have you as my pet sitter. The kitties agree!
I guess the answer is that I do.
Friday, July 11, 2014, 2:50PM by Pat Blaney
At Wagz ‘n Whiskerz Pet Sitting, we are passionate about animals. We are so grateful for the many loved family pet companions that we get to care for each and every day. But we don’t want to stop there. We are determined to put “our money where our mouth is”. It is this passion that fueled our Pet Sitting with a Purpose Campaign. We donate a portion of our proceeds to local rescue and pet care organizations that are making a difference in the lives of unwanted pets. We work with these organizations to spread the word about what they do and their commitment to the pets in our community. As part of our Pet Sitting with a Purpose Campaign, we partner with the Lake Norman Lucky Cat Program (LNLCP). I had the honor of visiting with Robin Byrd of LNLCP last week. We met at Lake Norman Realty where LNLCP has their “unofficial” office. Robin had offered to take me through a mini-orientation during the process of handing out humane traps to local citizens who were attempting to trap stray and feral cats so that they could be neutered/spayed, vaccinated and returned to the area that they were captured. This Trap/Neuter/Return (TNR) system of humanely controlling the feral cat population has proven significantly more successful than the trap/destroy method. Colonies are healthier and have reduced numbers with the TNR method. Citizens pick up the traps, are given instruction on how to safely trap the cats and then bring them to a transport point where the cats are taken to the Charlotte Humane Society for surgery and vaccinations. Additionally, one of their ears is “tipped” to indicate that it has been neutered in case it is ever caught again. Once the cats are done at the clinic, the person who trapped them brings them back to the area where they were trapped and returns them to their “home”. Volunteers manage many colonies in our area providing food and shelter in designated locations. Currently, LNLCP works with the community to trap approximately 30 cats per month.
Robin Byrd and some of the many humane traps used by LNLCP.
Dana from Mooresville had come to pick up a trap for a mother cat and her kittens. The mother cat was pregnant again and one of her older kittens was pregnant as well. She was concerned about their safety as neighbors had said they wanted to trap the cats and drown them or gas them. Dana felt that if she could keep the cats from reproducing and spend some time educating her neighbors, the cats would be able to survive. She hoped to trap the male cat in the colony as well but he was quite elusive and clearly feral. After Robin explained how the traps worked and what Dana could do to encourage the cats to enter the trap, she talked about what would happen during the process with the Humane Society. We wished Dana good luck in her efforts and thanked her for what she was doing for the kitties.
Robin explains to Dana the best way to encourage the cats into the trap.
Robin then took me on a drive to show me several cat colonies along Catawba Ave. We started in old town and along Meridian Street. She told me about a campaign that LNLCP had undertaken several years ago near the Animal Shelter. There was a terrible problem of over population and cats and kittens were constantly being dumped outside the shelter. LNLCP worked with residents to offer free neutering and within a few months, most of the neighbors participated in order to have the cats that they were caring for neutered/spayed. LNLCP also provided help with food for some residents for the cats they were caring for. We met Roy, an elderly man, who had three very sleepy cats napping on his front porch. Robin checked in with him to make sure he and the cats were doing well. She offered to bring him more food for the cats. We went behind the graveyard to see a shelter and feeding station. Robin said they would come up with names for the cats by picking names from the headstones in the old cemetery! She mentioned how LNLCP would like to eventually standardize the way that these feeding/shelter stations were set up and maintained. Each site is identified with a sign that indicates the colony is being cared for by LNLCP volunteers and asks that the cats not be fed.
Shelter and feeding station
Signage to identify that LNLCP is caring for the cats
We then stopped at the Lake Norman Truck Center to meet “Muffin” (after Egg McMuffin!). She was originally reported being seen off Liverpool Pkwy in Cornelius and then found behind McDonald’s. The space between those locations is an extremely busy 4 lane thoroughfare. She was trapped, spayed and now lives a very great life as the mascot at the truck center!
Muffin – note that her ear is tipped to identify that she has been spayed and vaccinated
I learned that there are many cat colonies in our area, approximately 15 just along W. Catawba Avenue. Colonies consist of feral cats or domesticated cats that have been abandoned by humans and have become unsocialized. From time to time, there are cats that are trapped that are friendly towards humans and every effort is made to find them a forever home but LNLCP is not a rescue or adoption organization. Feral cats have been living outside in close proximity to humans for thousands of years. They choose to reside in these areas for two reasons. One, there is a convenient food source – intended or not – and two, there is shelter. When colonies are located near businesses like restaurants, grocery stores and apartment complexes, LNLCP and dedicated volunteers work with local businesses to manage the feral cat population through TNR. Robin explained to me the “Vacuum Effect” that is created when feral cat populations are controlled by “catch and kill” methods. Animal control agencies have used this method unsuccessfully in a misguided attempt to reduce the number of feral cats in a given area. This endless, cruel cycle is not supported by the public and is a gross misuse of tax dollars. When a number of feral cats are removed from an area, it may temporarily reduce the number of cats but two things happen: intact survivors continue to breed and other cats move in to the now-available territory. When feral cats are trapped, neutered and returned to their outdoor area, there are no more kittens – the population stabilizes. And the returned cats’ lives are improved – the behaviors and stresses associated with pregnancy and mating, such as yowling and fighting, stop. Not only does TNR make good sense, it is also a responsible, humane method of care for outdoor cats. Wagz ‘n Whiskerz Pet Sitting is honored to partner with the Lake Norman Lucky Cat Program and proudly donates a portion of our proceeds to help them in their efforts to effectively and humanely control the feral cat population in our area and educate the public on the benefits of TNR. You can learn more about the Lake Norman Lucky Cat Program on their website: www.luckycats.org
Sunday, February 23, 2014, 2:56PM by Pat Blaney
If the only thing keeping you from your dream vacation or beach weekend is how you’ll care for Ruffles and Max, it’s time to consider a professional pet sitter. You can begin your search online, but a personal referral is invaluable. You may find extensive information at www.petsit.com but these key points will get you started.
Consultation This meeting should be free and in your home to allow you to meet the person who will care for your pets. It also allows the pet sitter to meet your pets and gather the necessary information to care for them while you’re away (medications, habits, special needs). Make time to interview at least two different pet sitters.
Service Agreement Expect a well-written contract that captures specific information about your pet’s care and spells out exactly what the pet sitter will do. Will she collect your mail? Water your plants? Scoop your yard poop? Is there a fee if you come home early?
References A pet sitter should happily and willingly provide references. Ask, and make sure to call them. You may also find additional references online. Remember you’ll be giving this person access to your home.
Trust Your Instincts Does this person exhibit a positive attitude and seem comfortable and competent to care for your pets and home?
Doing your homework will give you the peace of mind to fully enjoy your trip, knowing your pets and home will be safe and sound.
Thursday, February 20, 2014, 3:01PM by Pat Blaney
Looking to add a pet to your family? A family pet is a lifetime commitment and taking the time to consider if you are fully prepared to provide everything your new pet will need will provide you both with a long and fulfilling relationship.
Choosing the right pet
Seriously considering your lifestyle will help determine the best fit for your family. If you work long hours or travel frequently, you might want to choose a pet that does not require daily exercise or lots of interaction. Whatever you do, don’t make getting a pet an impulse decision. A pet will be part of your life for years to come so do plenty of research before making the commitment.
Finding the right pet
It is an unfortunate fact of our society that millions of pets are discarded in shelters each year. Consider adopting from a reputable rescue organization. You will save at least two lives by adopting – the pet you adopt and the space you create to help another. Spend time with your potential pet to learn about their behavior and interactions before taking her home. Most rescue groups use approved foster homes before placing pets in forever homes. This can provide you invaluable information about the pet’s needs and personality.
Preparing for your new pet
Bringing your new pet home will be an exciting time. Be prepared with all the supplies you will need – food, bedding, toys, etc. This would also be a good time to set up any vet appointments or training classes if needed.
Dawn, thank you so much for taking such great care of Nate. We missed him terribly but we loved getting your updates after each visit- they made us laugh as
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